Covid -19 Guidance
Whilst we are so excited to welcome all our lovely customers back, the health and safety of our customers and staff has always been of paramount importance to us and for that reason, having reviewed all the government guidelines, we have put in place the following measures to ensure we can deliver the luxury shopping experience and standard of service our customers expect as safely as possible.
The store will be open on the following basis.
UPSTAIRS OCCASION WEAR – APPOINTMENT ONLY
DOWNSTAIRS – WALK – INS WELCOME
DOWNSTAIRS – APPOINTMENTS AVAILABLE (Please read guidance)
- We will be deep cleaning the store and will be carrying out a thorough clean between each appointment/customer.
- In line with guidance, all items of clothing that have been tried on will be steam cleaned before being returned to the shop floor. Should this not be possible due to the fabric the item will be left for 72 hours before being returned to the shop floor.
- Upon arrival we will politely ask all visitors to either wash or sanitise their hands.
- As we have to be able to maintain a safe distance of 2 metres under the current guidelines we cannot assist with zips as we normally would without wearing PPE. You are welcome to bring a member of your household to help you with this or both yourself and the staff member can wear a mask and gloves to assist you.
- To ensure we maintain social distancing we would kindly ask that customers only bring one other friend or family member to their appointment.
- You are welcome to wear a mask and gloves if you would feel more comfortable doing so.
- We understand that each customers requirements are different, so upon booking we will discuss your needs and the length of your appointment, we will also ask your size and whether you are wanting to visit for casual or occasion wear. This is to ensure we can offer you the best variety of stock as possible during your visit.
- If you have any other safety concerns you would like to discuss, please don’t hesitate to ask.
We look forward to welcoming you soon.
WALK– IN GUIDANCE
- Due to the current health and safety restrictions you may have to wait outside the store until space inside becomes available.
- To ensure we can monitor numbers and maintain a safe social distance of 2 metres we ask that you please ring the bell for entry.
- Strictly 4 persons inside at any one time.
- We ask all customers to please sanitize their hands upon entry.
- Please be aware size availability may be limited as all stock tried on has to be steam cleaned before being returned to the shop floor. If you wish to guarantee all stock in your size is available, please make an appointment.